Terms of Service

01Who we are

Khanawada is a trading name of Miratif and Borman Holdings OÜ, a company registered in the European Union (registry code 17497789, VAT EE102982767, full details in the Legal Notice). We provide prepaid digital telecom products: travel eSIM data plans and mobile top-ups. By placing an order, including as a guest, you agree to these Terms.

02The service

We are not a mobile network operator. Connectivity and airtime are carried by the mobile networks themselves, so coverage and speed depend on the network and are not guaranteed by us. eSIMs require a compatible, carrier-unlocked device, and you are responsible for entering the correct recipient number for a top-up. You must be at least 18 to order.

03Prices and payment

Consumers see prices inclusive of VAT. Payment is processed by Stripe, and we never store card details. The contract is concluded when we confirm your order by email.

04Delivery, and why orders cannot be taken back

Orders are digital and usually delivered within minutes. By completing a purchase you request that immediate delivery and acknowledge that, once it begins, the EU 14-day right of withdrawal ends for what has already been supplied.

This has a practical consequence worth stating plainly. When a top-up succeeds, the mobile operator applies the credit to the number you entered, on their system, at once — nobody can recall it afterwards, and that includes a top-up sent to the wrong number because a digit was mistyped. Check the number before you pay. The same is true of an eSIM once it is installed and connects to a network: the plan has started and cannot be returned. Failed deliveries are always refunded automatically. The full conditions are in the Refund and Cancellation Policy.

05Your balance

You may add money to a Khanawada balance and spend it on our own top-ups and eSIMs. Unused balance can be returned to the card you paid with, at any time, by emailing support@khanawada.com.

06Fair use

You must not use the service for fraud, money laundering, resale, or products destined for sanctioned destinations. We may refuse or cancel orders we reasonably believe are fraudulent or unlawful, and suspend accounts for breach of these Terms.

07Liability

The service is provided as-is. We are not responsible for network outages, coverage gaps, or third-party issues outside our control. To the extent permitted by law, our total liability for an order is limited to what you paid for it. Your mandatory consumer rights are not affected.

08Other terms

The Khanawada name, site, and content belong to Miratif and Borman Holdings OÜ. We may update these Terms; the version published here applies to new orders from its date.

09Complaints and governing law

Contact us first at support@khanawada.com. If we cannot resolve a dispute, EU consumers may refer it to the Estonian Consumer Disputes Committee. These Terms are governed by the laws of the European Union, without affecting mandatory consumer protections where you live.