Refund and Cancellation Policy
Last updated: July 2026
Top-ups and eSIMs are delivered within minutes and, once delivered, they cannot be taken back. Please check the details before you pay. Where something goes wrong on our side, you are always refunded.
01Mobile top-ups cannot be reversed
When a top-up succeeds, the credit is applied to the phone number you entered by the mobile operator, on their system, immediately. Neither we nor anyone else can recall it. A delivered top-up is therefore non-refundable, and that includes a top-up sent to the wrong number because a digit was mistyped: the credit belongs to whoever holds that number, and there is no way to get it back. Please check the number on the confirmation step before you pay.
02If a top-up does not go through
If the operator rejects the number or the top-up otherwise fails, nothing is delivered and we refund you automatically to the card you paid with, without you having to ask. If your recipient tells you the credit never arrived even though we show it as sent, contact us: we will check it with the operator and refund you if it was not applied.
03eSIMs
Once you install an eSIM and it connects to a network, the plan has started and cannot simply be returned.
04What we always refund
Whatever else this policy says, you are refunded if the order was not delivered, if what you received was faulty or not what was described, or if the payment was duplicated or you did not authorise it. These are your legal rights and nothing here removes them. We issue refunds to the original payment method within 14 days of accepting your request; banks usually show the money within 5 to 10 business days.
05Unused balance
Money you added to your Khanawada balance and have not spent can be returned to the card you paid with, at any time, free of charge. Email us and we will send it back to the original card; the balance cannot be paid out as cash or to a different account.
06How to request a refund
Email support@khanawada.com with your order reference (KH-XXXX) and what happened. We aim to reply within 2 business days.
07Right of withdrawal, and why it usually ends at once
As an EU or EEA consumer you normally have 14 days to withdraw from a distance contract, without giving a reason. Because our products are delivered digitally and immediately, you are asked at checkout to request that immediate delivery and to acknowledge that, once it begins, you lose that right for what has already been supplied. That is why a delivered top-up and the data you have already used cannot be returned.
08Your statutory rights
Nothing here removes mandatory consumer rights under applicable law.